Privacy Policy for Clarity Carpet & Furniture Cleaning

This Privacy Policy describes how Clarity Carpet & Furniture Cleaning ("we," "us," or "our") collects, uses, and shares your personal information when you use our services, including our website, phone interactions, and in-person services in Chicago, Illinois.

1. Information We Collect

We collect several types of information from and about you, including:

  • Information You Provide Directly:

    • Contact Information: Name, address, phone number, email address.

    • Service Details: Information about the services you request, such as the type of cleaning, location, and specific items to be cleaned (e.g., carpet type, furniture fabric).

    • Payment Information: Credit card details, billing address (collected through secure third-party payment processors).

    • Communications: Records of our correspondence with you, including emails, phone calls, and messages.

    • Feedback and Reviews: Information you provide in reviews, surveys, or feedback forms.

  • Information We Collect Automatically:

    • Website Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and referring website (collected through cookies and similar technologies).

    • Device Information: IP address, browser type, operating system, and device identifiers.

    • Location Data: (If you enable location services) We may collect information about your device's location.

  • Information from Other Sources:

    • Third-Party Service Providers: We may receive information from service providers who help us with payment processing, marketing, and customer service.

    • Publicly Available Information: In some cases, we may collect information from publicly available sources.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To schedule, perform, and manage the carpet and furniture cleaning services you request.

  • Communication: To communicate with you about your appointments, service updates, billing, and customer service.

  • Payment Processing: To process payments for our services.

  • Improving Our Services: To analyze website usage, customer feedback, and service data to improve our services, website, and customer experience.

  • Marketing: To send you promotional materials, special offers, and other marketing communications (with your consent, where required by law).

  • Personalization: To personalize your experience with our services and tailor our communications to your preferences.

  • Customer Support: To respond to your inquiries, resolve issues, and provide customer support.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Security: To protect the security and integrity of our systems and prevent fraud.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share information with third-party service providers who help us with payment processing, website hosting, data analysis, marketing, and customer service. We ensure these providers are contractually obligated to protect your information.

  • Business Partners: We may share information with business partners to offer you related products or services, but only with your consent.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

  • With Your Consent: We may share your information with other third parties with your explicit consent.

4. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you and request a copy of it.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

  • Do Not Track: You can enable the "Do Not Track" setting in your browser, but please note that our website may not respond to this setting.

  • Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

  • Right to Object: You have the right to object to the processing of your personal data under certain circumstances.

  • Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using industry-standard encryption to protect sensitive information during transmission.

  • Secure Storage: Storing your information on secure servers with restricted access.

  • Access Controls: Limiting access to your information to authorized personnel only.

  • Regular Security Assessments: Conducting regular security assessments to identify and address vulnerabilities.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period will vary depending on the type of information and the purpose for which it is used.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and, if the changes are significant, we may provide you with additional notice, such as by email. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Clarity Carpet & Furniture Cleaning

[Company Address]

[City, State, Zip Code]

[Phone Number]

[Email Address]

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.